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Coronavirus (COVID-19) Update

To Our Community:

 

As the Coronavirus (COVID-19) situation continues to evolve, we want to assure our online community that we continue to keep the health and safety of our customers and staff members as our top priority. 

ONLINE ORDERS

For the time being, our website is open and delivering orders in Australia & New Zealand. Delays may occur, as our shipping partners Australia Post, DHL Ecommerce & UPS are working hard under difficult circumstances to deliver your packages. 

Each order will be handled with the highest level of hygiene, our staff have increased access to hand sanitisers and disinfectants.

EXTENDED RETURNS

Our usual 7 day return policy can be extended if necessary.

Please contact us hello@heartandgrace.com.au if you would like to discuss returns.

NO CONTACT ON DELIVERY

We have learnt that most delivery companies have replaced physical signatures and will now record recipients name at time of delivery. For more information please visit the below websites:

Australia Post

Fastway NZ (on behalf of DHL Ecommerce)
UPS

 

 

If you have any further questions, please don't hesitate to contact us at hello@heartandgrace.com.au

Our customer service team will continue to respond to all emails within 24 hours. 

 

Take care and stay safe xx

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