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SHIPPING & RETURNS

Shipping & Returns

 

Cluse Australia only ships orders to Australia & New Zealand.

Most orders are shipped the same or next business day. A flat shipping rate of $10 AUD is charged for all orders at checkout.

Australia-wide orders are shipped by Australia Post's express postal service and are dispatched from Sydney, Australia. All New Zealand orders are shipped UPS Worldwide Express.

CLICK HERE for Australia Post Tracking

CLICK HERE for UPS Worldwide Express Tracking

 

Indicative Delivery Timings

Sydney  Next business day
NSW Regional & Capital Cities in other Australian States     1 - 2 business days
Outside Capital Cities in other Australian States  2 - 3 business days 
New Zealand  2 - 3 business days 

 

 

Please note: these timings are estimates only. We do not take responsibility for an additional delays that are outside the control of Australia Post / UPS Worldwide Express, or caused by the receiving country's customs/ border clearance procedures that may extend the delivery timing.

 

All deliveries will need to be signed for. Under no other circumstances will we allow for parcels to be left outside your delivery location unsigned for.

 

Import duty, taxes and customs clearance costs

Import duty, taxes and customs clearance costs may be incurred by the recipient in the country of delivery. These charges are the responsibility of the recipient and are not included in your payment to Cluse Australia.

 

Returns Policy
Items can be returned within 7 days of receiving date. 

If you need to return an item, please download and print our Returns Form here, and post back your item to our address below:

 

CLUSE AU & NZ

Suite 406, Edgecliff Center

203-233 New South Head Rd

Edgecliff NSW 2027

 

 All returns must be in unworn and in as new condition. All tags and packaging must be included as well. 

 

 

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