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SHIPPING, RETURNS & WARRANTY

Shipping & Returns

 

SHIPPING INFORMATION

Cluse Australia only ships orders to Australia & New Zealand.

Most orders are shipped the same or next business day. A flat shipping rate of $10 AUD is charged for all orders at checkout.

Australia-wide orders are shipped by Australia Post's express postal service and are dispatched from Sydney, Australia. All New Zealand orders are shipped UPS Worldwide Express.

CLICK HERE for Australia Post Tracking

CLICK HERE for UPS Worldwide Express Tracking

 

Indicative Delivery Timings

Sydney  Next business day
NSW Regional & Capital Cities in other Australian States     1 - 2 business days
Outside Capital Cities in other Australian States  2 - 3 business days 
New Zealand  2 - 3 business days 

 

 

Please note: these timings are estimates only. We do not take responsibility for an additional delays that are outside the control of Australia Post / UPS Worldwide Express, or caused by the receiving country's customs/ border clearance procedures that may extend the delivery timing.

 

All deliveries will need to be signed for. Under no other circumstances will we allow for parcels to be left outside your delivery location unsigned for.

 

Import duty, taxes and customs clearance costs

Import duty, taxes and customs clearance costs may be incurred by the recipient in the country of delivery. These charges are the responsibility of the recipient and are not included in your payment to Cluse Australia.

All currency values shown on this website are in Australian dollars.

 

RETURNS POLICY
Items can be returned within 7 days of receiving date. 

If you need to return an item, please download and print our Returns Form here, and post back your item to our address below:

 

CLUSE AU & NZ

Suite 406, Edgecliff Center

203-233 New South Head Rd

Edgecliff NSW 2027

 

 All returns must be in unworn and in as new condition. All tags and packaging must be included as well. 

 

WARRANTY INFORMATION

 

All CLUSE watches are guaranteed to be genuine, brand new, in original condition and are delivered with the complete brand packaging. In the unlikely event that you experience a problem with your purchase after receiving it from us, simply print this form, fill it out and send it with the product back to us and we'll take care of it for you.

 

GENERAL WARRANTY UNDER AUSTRALIAN CONSUMER LAW: The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The consumer will bear the expense of claiming the warranty.

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